Refund Policy

Effective date: March 9, 2026

We want every Drivify experience to be excellent. If something goes wrong, here's how we handle it.

Cancellations by Customer

Cancellation timing	Refund
More than 2 hours before scheduled service	100% refund
Within 2 hours of scheduled service	50% refund (provider compensation)
After provider has arrived at location	No refund

Cancellations by Provider

If a provider cancels your booking, you will receive a 100% refund automatically. We will also prioritize rebooking you with another available provider.

Service Quality Issues

If you are dissatisfied with the quality of the service:

• Contact us within 24 hours of service completion at support@drivifyapp.com
• Include photos documenting the issue
• We will review the claim and, at our discretion, offer a partial or full refund, or a free redo of the service

Vehicle Damage

If a provider causes damage to your vehicle, please:

• Document with photos immediately
• Contact us at support@drivifyapp.com within 24 hours
• We will work with you and the provider to resolve the situation

All Drivify providers are required to carry their own liability insurance. Claims for damage beyond normal service wear may need to be processed through the provider's insurance.

How Refunds Are Processed

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

Contact

For any refund requests or questions: support@drivifyapp.com