Privacy Policy

Customer Application

Effective date: April 6, 2026

1. Introduction

Drivify App LLC ("Drivify," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"), website at drivifyapp.com (the "Website"), and all related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

2.1 Information You Provide Directly

• Create an account: Full name, email address, phone number, profile photo (optional), and password.
• Make a booking: Service location address, vehicle information (make, model, year, color, license plate), service preferences, and scheduling details.
• Process payment: Payment method details (processed and stored by Stripe; Drivify does not directly store your full credit card number).
• Communicate with us: Messages sent through in-app chat, customer support inquiries, emails, phone calls, and feedback.
• Submit reviews: Ratings, written reviews, and photos related to services received.
• Respond to outreach: If you interact with our outreach team (including AI-assisted voice calls or text messages), we collect information you provide during those interactions, including verbal consent to receive text messages, callback preferences, and any feedback shared.

2.2 Information Collected Automatically

• Device information: Device type, operating system, unique device identifiers, mobile network information, and app version.
• Location data: With your consent, we collect precise geolocation data from your device to provide location-based services, such as finding nearby Providers and enabling real-time tracking during active services.
• Usage data: Pages viewed, features accessed, search queries, booking history, interaction patterns, time spent on the Platform, and crash/error logs.
• Log data: IP address, browser type, referring/exit pages, date/time stamps, and clickstream data.
• Call and messaging data: If you interact with Drivify by phone or SMS, we may collect call duration, call recordings (where legally permitted and disclosed), message content, and delivery status.

2.3 Information from Third Parties

• Payment processors: Transaction confirmations, payment status, and limited card details from Stripe.
• Analytics providers: Aggregated usage and performance data from services such as Google Analytics.
• Social media platforms: If you register or log in using a social media account, we may receive your name, email, and profile information as permitted by your social media settings.
• Public directories and listings: If you are a service provider, we may collect publicly available business information (business name, phone number, service category, platform listings) from public directories such as Yelp, Google Business, and social media for the purpose of outreach and recruitment.

3. How We Use Your Information

• Provide services: Process bookings, facilitate payments, enable real-time Provider tracking, and deliver customer support.
• Improve the Platform: Analyze usage patterns, diagnose technical issues, develop new features, and optimize user experience.
• Communications: Send booking confirmations, service updates, receipts, account notifications, SMS messages, and promotional offers (with opt-out).
• Outreach and recruitment: Contact prospective service providers via phone, AI-assisted voice calls, and text messages to invite them to join the Platform. Outreach is based on publicly available business information.
• Safety and security: Detect and prevent fraud, enforce our Terms of Service, verify identities, and protect users and the Platform.
• Legal compliance: Comply with applicable laws, regulations, legal processes, and government requests.
• Marketing: Personalize promotional content, measure campaign effectiveness, and deliver targeted offers based on your preferences and usage.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Service Providers

When you book a service, we share relevant information (your name, service location, vehicle details, and contact information) with the Provider assigned to your booking so they can perform the requested service.

4.2 With Third-Party Service Providers

• Stripe: Payment processing and fraud prevention.
• Cloud hosting providers: Data storage and server infrastructure.
• Analytics services: Usage analysis and performance monitoring (e.g., Google Analytics).
• Communication services: Push notifications, email delivery, SMS messaging (e.g., Twilio), and AI-powered voice calling (e.g., ElevenLabs).
• Mapping services: Location-based features and navigation.

4.3 For Legal Reasons

We may disclose your information if required to do so by law, or in good faith belief that such action is necessary to: comply with a legal obligation, subpoena, or court order; protect and defend the rights or property of Drivify; prevent or investigate possible wrongdoing; or protect the personal safety of users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of such transaction. We will notify you of any such change in ownership or control.

5. SMS and Text Message Privacy

5.1 What We Collect

When you receive or respond to SMS messages from Drivify, we collect your phone number, message content (sent and received), delivery status and timestamps, and opt-in and opt-out preferences.

5.2 How We Use SMS Data

SMS data is used solely for delivering transactional messages related to your bookings, sending information you requested (e.g., sign-up links after phone conversations), account verification and security, and promotional messages (only with your consent).

5.3 SMS Data Sharing

We do not sell, share, or use your phone number or SMS data for third-party marketing purposes. Your phone number and SMS content are shared only with our SMS delivery provider (Twilio) for the sole purpose of delivering messages to you.

5.4 SMS Opt-Out

You may opt out of promotional SMS messages at any time by replying STOP. For help, reply HELP or contact support@drivifyapp.com. Opt-out requests are processed within 24 hours.

6. AI-Powered Communications

6.1 Use of AI

Drivify uses AI-powered systems for certain communications, including outbound phone calls to prospective service providers and automated message generation. AI-assisted calls are conducted by virtual agents that identify themselves and the purpose of the call.

6.2 Call Data

AI-powered calls may be recorded and transcribed for quality assurance, training, and compliance purposes. Call recordings, transcripts, and extracted data (such as expressed interest, preferred callback times, and objections) are stored securely and used solely for Platform operations.

6.3 Your Rights

If you receive an AI-powered call from Drivify, you may request to be removed from our call list at any time during the call. Removal requests are honored within 24 hours. You may request a human callback instead of interacting with an AI agent.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records as required by applicable law.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Access controls limiting employee access to personal information
• Regular security assessments and monitoring
• Secure payment processing through PCI-DSS compliant Stripe

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Your Rights and Choices

9.1 Account Information

You may update, correct, or delete your account information at any time through the App settings. If you wish to delete your account entirely, please contact us at support@drivifyapp.com.

9.2 Location Data

You may disable location services through your device settings. Note that disabling location services may limit certain features of the Platform, including the ability to book services and track Providers in real time.

9.3 Push Notifications

You may opt out of push notifications through your device settings. Disabling push notifications will not affect transactional notifications related to active bookings.

9.4 Marketing Communications

You may opt out of promotional emails by clicking the "unsubscribe" link in any promotional email, or by adjusting your notification preferences in the App. You may opt out of promotional SMS by replying STOP. You will continue to receive transactional communications.

9.5 California Residents (CCPA Rights)

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: You may limit our use of sensitive personal information to purposes necessary to provide services.

To exercise your CCPA rights, please contact us at privacy@drivifyapp.com. We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

10. Children's Privacy

The Platform is not intended for use by individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete such information. If you believe a child has provided us with personal information, please contact us at support@drivifyapp.com.

11. Cookies and Tracking Technologies

Our Website and App may use cookies, pixels, and similar tracking technologies to remember your preferences and settings, analyze traffic and usage patterns, deliver and measure the effectiveness of advertising campaigns, and provide personalized content and recommendations.

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Website.

11.1 Third-Party Analytics

We may use third-party analytics tools (such as Google Analytics) that use cookies and similar technologies to collect and analyze usage information. These third parties may use this information to evaluate your use of the Platform, compile statistical reports, and provide related services.

12. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. The Platform does not currently respond to DNT signals. We will update this Policy if we adopt a DNT standard in the future.

13. International Users

The Platform is operated from the United States. If you access the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Platform, you consent to the transfer of your information to the United States.

14. Third-Party Links

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. Drivify is not responsible for the privacy practices of third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Effective Date" at the top. For significant changes, we may also send you a notification through the App or email. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Drivify App LLC

Privacy Inquiries: privacy@drivifyapp.com

General Support: support@drivifyapp.com

Website: drivifyapp.com

For CCPA requests, email privacy@drivifyapp.com with subject "CCPA Request."

Last Updated: April 6, 2026