Customer Application
Effective date: April 6, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Drivify App LLC ("Drivify," "Company," "we," "us," or "our"), governing your access to and use of the Drivify mobile application (the "App"), website located at drivifyapp.com (the "Website"), and all related services, features, and content (collectively, the "Platform").
By downloading, installing, accessing, or using the App or any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Effective Date" above. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
To use the Platform, you must:
By using the Platform, you represent and warrant that you meet all eligibility requirements.
To access certain features, you must create an account. You agree to:
You may not transfer or assign your account to any other person or entity. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, outdated, or incomplete.
Drivify is a technology platform that connects customers seeking on-demand automotive services with independent service providers ("Providers"). Available services may include, but are not limited to: mobile car washing and detailing, oil changes, tire rotations and replacements, locksmith services, ceramic coating, paintless dent repair, and other automotive maintenance and care services.
Important: Drivify is a marketplace platform that facilitates connections between Customers and independent Providers. Drivify does not itself perform any automotive services. Providers are independent contractors and are not employees, agents, or representatives of Drivify. Drivify does not guarantee the quality, safety, timeliness, legality, or any other aspect of the services offered by Providers.
When you submit a booking request through the App, you are making an offer to engage a Provider for the selected service(s) at the listed price. A booking is confirmed only when a Provider accepts your request. Until acceptance, no binding agreement for services exists between you and any Provider.
All services are performed by independent Providers at the location you specify. You are responsible for ensuring that the service location is accessible, safe, and suitable for the requested services. You must be present or available at the scheduled time unless otherwise agreed with the Provider.
If you are dissatisfied with a completed service, you may submit a dispute through the App within seventy-two (72) hours of service completion. Drivify will review disputes and, at its sole discretion, may issue partial or full refunds, credits, or other remedies. Drivify's determination regarding disputes is final.
Service prices are set by individual Providers and displayed in the App prior to booking. All prices are in U.S. Dollars (USD) unless otherwise indicated. Prices may vary based on service type, vehicle type, location, and other factors.
All payments are processed through our third-party payment processor, Stripe, Inc. ("Stripe"). By using the Platform, you agree to Stripe's terms of service and privacy policy. You authorize Drivify to charge your selected payment method for the full amount of each confirmed booking, including any applicable fees, taxes, and surcharges.
Drivify charges a platform service fee on each transaction. This fee is included in the total price displayed to you at the time of booking.
When you confirm a booking, a temporary authorization hold may be placed on your payment method for the estimated service amount. The actual charge will be processed upon completion of the service and may differ from the hold amount if additional services were added or adjustments were made.
Refunds, if applicable, will be processed to your original payment method. Processing times may vary depending on your financial institution. Drivify is not responsible for delays caused by third-party payment processors or financial institutions.
After each completed service, you may be prompted to rate and review the Provider. You agree that your reviews will be based on your genuine, first-hand experience; accurate and not misleading; free from offensive, discriminatory, defamatory, or illegal content; and not used for harassment, threats, or commercial solicitation.
Drivify reserves the right to remove or modify reviews that violate these Terms or our content guidelines. Drivify does not guarantee the accuracy or reliability of any reviews posted on the Platform.
You agree not to:
The Platform and all content, features, and functionality (including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof) are the exclusive property of Drivify and its licensors, protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
"Drivify" and the Drivify logo are trademarks of Drivify App LLC. You may not use our trademarks without our prior written consent.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use, subject to these Terms.
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and share your personal information. By using the Platform, you consent to our collection and use of data as described in the Privacy Policy.
When you use location-based features (such as real-time Provider tracking), you consent to the collection and use of your location data as necessary to provide the requested services.
By providing your phone number and using the Platform, you consent to receive SMS and text messages from Drivify, including:
Message frequency varies based on your activity on the Platform. Standard message and data rates from your wireless carrier may apply. Drivify is not responsible for any charges imposed by your wireless carrier.
You may opt out of promotional text messages at any time by replying STOP to any promotional message. You may not opt out of transactional messages (booking confirmations, payment receipts, security alerts) while your account is active, as these are essential to Platform operation. For help, reply HELP or contact support@drivifyapp.com.
Drivify may use AI-powered voice and messaging systems for outreach to prospective Providers and for operational communications. If you receive a call or text from Drivify's outreach team (including AI-assisted calls), you may opt out by replying STOP to any text or requesting removal during the call. Drivify will honor all opt-out requests within 24 hours.
The Platform may contain links to or integrations with third-party websites, services, or applications (including Stripe for payments, mapping services for location tracking, and push notification services). Drivify is not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk and subject to such third parties' terms.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by applicable law, Drivify disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Without limiting the foregoing, Drivify does not warrant that:
You acknowledge that Drivify is a marketplace platform and not a provider of automotive services. Any reliance on services obtained through the Platform is at your sole risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DRIVIFY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to:
IN NO EVENT SHALL DRIVIFY'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO DRIVIFY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
You agree to indemnify, defend, and hold harmless Drivify and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@drivifyapp.com and attempt to resolve the dispute informally for at least thirty (30) days.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in Los Angeles County, California, unless you and Drivify agree otherwise.
YOU AND DRIVIFY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Notwithstanding the foregoing, either party may bring individual actions in small claims court or seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. To the extent that any lawsuit or court proceeding is permitted hereunder, you and Drivify agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Los Angeles County, California.
We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Upon termination:
You may terminate your account at any time by contacting us at support@drivifyapp.com or through the account settings in the App.
By creating an account, you consent to receive communications from Drivify, including transactional messages (booking confirmations, receipts, service updates), account-related notices (password resets, security alerts), and promotional messages (offers, new features, surveys).
You may opt out of promotional communications at any time through your account settings or by following the unsubscribe instructions in the communication. You may not opt out of transactional or account-related messages.
Drivify's platform exists to protect both Customers and Providers with verified identities, in-app payments, documented chat, insurance coverage, and dispute resolution. Attempting to take a transaction off the Platform undermines all of these protections and deprives Drivify of the fees that pay for them.
You agree not to, and not to encourage or assist any other user to, do any of the following at any time, on any surface of the Platform:
Drivify actively monitors chat messages and user-generated content for these violations. Confirmed violations result in (a) immediate removal of the offending content, (b) warning, suspension, or permanent termination of the account, (c) forfeiture of pending earnings (for Providers) or credits (for Customers), and (d) referral to authorities where criminal conduct is suspected.
You acknowledge that off-Platform circumvention causes quantifiable harm to Drivify, including lost platform fees, lost marketing investment (including the cost of acquiring the affected customer or provider), and damage to the integrity and trust of the marketplace. If you violate this Section 20, you agree to indemnify, defend, and hold harmless Drivify App LLC from and against:
The examples above are illustrative. Any conduct whose purpose or effect is to route a Drivify-initiated relationship outside of Drivify's payment or dispute-resolution systems is prohibited, regardless of whether it is specifically listed.
If you receive a solicitation to transact off-Platform, please report it to support@drivifyapp.com or use the in-app Report function. Reports are kept confidential and Drivify does not retaliate against good-faith reporters.
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Drivify regarding your use of the Platform.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Waiver. Drivify's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms without Drivify's prior written consent. Drivify may assign these Terms without restriction.
Force Majeure. Drivify shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, pandemics, government actions, or internet failures.
If you have any questions about these Terms, please contact us at:
Drivify App LLC
Email: support@drivifyapp.com
Website: drivifyapp.com
Last Updated: April 24, 2026