Privacy Policy

Provider Application

Effective date: April 6, 2026

1. Introduction

Drivify App LLC ("Drivify," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Provider Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Drivify Provider mobile application (the "Provider App"), website at drivifyapp.com (the "Website"), and all related services (collectively, the "Platform") as a registered service provider ("Provider," "you," or "your").

This Privacy Policy is separate from our Customer Privacy Policy. If you also use the Platform as a Customer, the Customer Privacy Policy applies to that use.

By creating a Provider account, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, do not create an account or use the Platform.

2. Information We Collect

2.1 Information You Provide During Registration

When you apply to become a Provider, we collect:

Identity information: Full legal name, date of birth, government-issued photo ID (driver's license or state ID), photographs of your face.
Contact information: Email address, phone number, mailing address.
Business information: Business name (if applicable), business license number, service categories, service area.
Vehicle information: Make, model, year, color, license plate number, VIN, vehicle registration documents, vehicle insurance documents, photographs of your vehicle.
Financial information: Bank account number and routing number (for direct deposit via Stripe Connect), tax identification number (SSN or EIN).
Background check authorization: Your consent to criminal history screening, driving history review, and sex offender registry check.

2.2 Information Collected During Platform Use

Location data: Real-time GPS coordinates when you have an active Booking, are en route to a Customer, or have Location Services enabled in the Provider App.
Service data: Booking history, services performed, Customer interactions, service completion photos, earnings history, tip amounts.
Ratings and reviews: Customer ratings, written reviews, your responses to reviews.
Communications: In-app messages with Customers, customer support inquiries, emails, and phone calls with Drivify.
Device information: Device type, operating system, unique device identifiers, app version, crash/error logs.
Usage data: Features accessed, screen time, interaction patterns, notification engagement.

2.3 Information from Third Parties

Stripe Connect: Payment processing status, transaction confirmations, identity verification results, bank account verification status.
Background check providers: Criminal history screening results, driving history reports, identity verification outcomes.
Public directories: If you were initially contacted by Drivify through outreach, we may have collected your publicly available business information (business name, phone number, service category, platform listing) from public directories such as Yelp, Google Business, Instagram, or Facebook prior to contacting you.

2.4 Information from AI-Powered Outreach

If you were contacted by Drivify through an AI-powered phone call before registering:

Call recording and transcript: The call may have been recorded and transcribed for quality assurance, training, and compliance.
Extracted data: Information you verbally provided during the call, including your expressed interest level, preferred contact number, callback preferences, objections or concerns, and consent to receive text messages.
SMS data: If you consented to receive a text message during the call, your phone number and the content of the SMS sent to you were logged.

3. How We Use Your Information

Provider onboarding: Verify your identity, process background checks, validate insurance and vehicle documentation, and activate your account.
Platform operations: Match you with Customers, display your profile in search results, process Bookings, enable real-time GPS tracking for Customers, and facilitate in-app communications.
Payment processing: Process your earnings through Stripe Connect, issue direct deposits, handle refunds and chargebacks, and generate payout statements.
Tax reporting: Issue Form 1099-K and Form 1099-NEC to the IRS and applicable state tax authorities as required by law.
Quality and safety: Monitor ratings and reviews, investigate Customer complaints, enforce Platform policies, detect fraud, and ensure Provider compliance with terms of service.
Communications: Send Booking notifications, payout confirmations, account alerts, policy updates, and promotional offers via push notifications, email, and SMS.
Platform improvement: Analyze usage patterns, optimize search algorithms, develop new features, and improve user experience.
Marketing: Feature top-rated Providers in promotional campaigns (with consent), promote the Platform through case studies or testimonials, and deliver targeted communications based on your activity.
Legal compliance: Respond to subpoenas, court orders, and government requests, and comply with applicable laws and regulations.
Dispute resolution: Investigate and resolve disputes between you and Customers, including reviewing GPS data, service photos, and communication logs.

4. How We Share Your Information

We do not sell your personal information. We share your information in the following circumstances:

4.1 With Customers

When you accept a Booking, Customers can see your Provider name (or business name), profile photo, service category, star rating and review count, real-time GPS location (while en route and during service), estimated arrival time, and Founding Member badge (if applicable). Customers do NOT see your home address, phone number, email, banking details, background check results, or earnings.

4.2 With Third-Party Service Providers

Stripe Connect: Financial information for payment processing, identity verification, and bank account validation.
Background check providers: Identity information for criminal history screening and driving history review.
Cloud hosting providers: All Platform data is stored on secure cloud infrastructure.
Communication services: Phone number and message content shared with Twilio (SMS delivery) and ElevenLabs (AI-powered voice calling) for operational communications.
Analytics services: Aggregated and anonymized usage data shared with analytics providers for Platform improvement.
Mapping services: Location data shared with mapping providers for GPS tracking and navigation.

4.3 With Tax Authorities

We are legally required to report your earnings to the IRS and applicable state tax authorities. We share your name, tax identification number (SSN or EIN), address, and total annual earnings. You will receive copies of all tax forms issued.

4.4 For Legal Reasons

We may disclose your information if required by law, subpoena, or court order, or in good faith belief that disclosure is necessary to protect the rights or property of Drivify, prevent or investigate wrongdoing, or protect the safety of users or the public.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of such transaction. We will notify you of any change in ownership or control.

5. SMS and Text Message Privacy

5.1 What We Collect

When you receive or respond to SMS messages from Drivify, we collect your phone number, message content (sent and received), delivery status and timestamps, and opt-in and opt-out preferences.

5.2 How We Use SMS Data

SMS data is used solely for delivering Booking notifications and operational messages, sending sign-up links and onboarding information, payout confirmations, account verification and security, and promotional messages (only with your consent).

5.3 SMS Data Sharing

We do not sell, share, or use your phone number or SMS data for third-party marketing purposes. Your phone number and SMS content are shared only with our SMS delivery provider (Twilio) for the sole purpose of delivering messages to you.

5.4 SMS Opt-Out

You may opt out of promotional SMS messages at any time by replying STOP. For help, reply HELP or contact support@drivifyapp.com. You may not opt out of transactional and operational messages (Booking notifications, payout confirmations, security alerts) while your account is active. Opt-out requests are processed within 24 hours.

6. GPS and Location Data

6.1 When We Track Your Location

GPS tracking is active when you have an active Booking and are en route to a Customer, when you are actively providing a service, and when you have Location Services enabled in the Provider App (for receiving Booking notifications in your service area).

6.2 Who Sees Your Location

Customers see your real-time location only during active Bookings (from acceptance through service completion). Drivify can access your historical location data for dispute resolution, fraud detection, and analytics.

6.3 Location Data Retention

Real-time GPS data associated with Bookings is retained for 1 year after Booking completion. After 1 year, GPS data is deleted or anonymized. You may disable Location Services when not on a Booking, but you will not receive Booking notifications without Location Services enabled.

7. Background Check Data

7.1 What We Collect

Background checks are conducted by third-party providers and may include criminal history records, driving history and motor vehicle records, sex offender registry results, and identity verification outcomes.

7.2 How We Use Background Check Data

Background check data is used solely to determine your eligibility to provide services on the Platform. Results are reviewed during onboarding and may be periodically re-checked.

7.3 Retention and Access

Background check results are retained securely per the background check provider's requirements and applicable law. You may request a copy of your background check results by contacting support@drivifyapp.com. If your application is denied based on background check results, you will be notified and may dispute inaccurate information directly with the background check provider.

8. Financial and Tax Data

8.1 What We Collect

We collect your bank account number and routing number (for direct deposit), tax identification number (SSN or EIN), and all transaction records (Bookings, earnings, tips, refunds, chargebacks).

8.2 How We Protect Financial Data

Your banking information is stored and processed by Stripe Connect, which is PCI-DSS compliant. Drivify does not directly store your full bank account number — it is held securely by Stripe. Access to financial data is restricted to authorized personnel only.

8.3 Tax Reporting

We are legally required to report your annual earnings to the IRS and applicable state tax authorities if you earn $600 or more in a calendar year. You will receive Form 1099-K and/or Form 1099-NEC by January 31 of the following year.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing
Access controls limiting employee access to personal data
Regular security assessments
Secure payment processing through PCI-DSS compliant Stripe
Data breach notification within 30 days if your data is compromised

No system is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Your Rights and Choices

10.1 Account Information

You may update, correct, or delete your account information at any time through the Provider App settings. If you wish to delete your account entirely, contact support@drivifyapp.com.

10.2 Data Export

You may request an export of your service history, earnings statements, and account data by contacting support@drivifyapp.com.

10.3 Location Data

You may disable Location Services when not on an active Booking through your device settings. Disabling location services will prevent you from receiving Booking notifications.

10.4 Marketing Communications

You may opt out of promotional emails by clicking "unsubscribe" in any promotional email. You may opt out of promotional SMS by replying STOP. You may adjust push notification preferences in your device settings.

10.5 California Residents (CCPA Rights)

Right to Know: Request disclosure of categories and specific pieces of personal information collected.
Right to Delete: Request deletion of personal information, subject to legal retention requirements (tax records, fraud prevention).
Right to Non-Discrimination: We will not discriminate against you for exercising CCPA rights.
Right to Opt-Out: We do not sell personal information.
Right to Correct: Request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information: Limit our use of sensitive data to purposes necessary to provide services.

To exercise your CCPA rights, email privacy@drivifyapp.com with the subject line "CCPA Request." We will verify your identity before processing.

11. Data Retention

Data Type	Retention Period
Active account data	Indefinitely while account is active
Post-deactivation data	3 years (legal, tax, fraud prevention)
GPS/location data	1 year after Booking completion
Background check data	Per provider requirements and applicable law
Tax records (earnings, 1099s)	7 years (IRS requirements)
Call recordings (AI outreach)	1 year
SMS logs	1 year

You may request data deletion after account deactivation, but some data may be retained for legal compliance as noted above.

12. Cookies and Tracking Technologies

Our Website and Provider App may use cookies, pixels, and similar tracking technologies to remember your preferences and settings, analyze traffic and usage patterns, and provide personalized content and recommendations.

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Website.

12.1 Third-Party Analytics

We may use third-party analytics tools (such as Google Analytics) that use cookies and similar technologies to collect and analyze usage information. These third parties may use this information to evaluate your use of the Platform, compile statistical reports, and provide related services.

13. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. The Platform does not currently respond to DNT signals. We will update this Policy if we adopt a DNT standard in the future.

14. International Users

The Platform is operated from the United States. If you access the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Platform, you consent to the transfer of your information to the United States.

15. Children's Privacy

The Platform is not intended for use by individuals under 18. We do not knowingly collect personal information from children under 18.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform, updating the "Effective Date," and sending email or in-app notification for significant changes. Your continued use of the Platform after changes are posted constitutes acceptance.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Drivify App LLC

Privacy Inquiries: privacy@drivifyapp.com

General Support: support@drivifyapp.com

Website: drivifyapp.com

For CCPA requests: privacy@drivifyapp.com with subject line "CCPA Request"

Last Updated: April 6, 2026